**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. + Manages day to day operations and results of a technical/service team + Responsible for directly and indirectly leading a dedicated team of skilled professional and technical team members. + Directly supports process improvement for operational initiatives + Manages workflow to accommodate volume and special project demands + Conducts service audits + Manages a major customer service function or individual call center within a region + Collaborates with global counterparts, key customers, and business unit leadership to develop long-term strategic plans + Develops call center and problem resolution standards on a global basis + Applies in-depth understanding of the business impact of technical contributions and regularly provides advice and counsel related to the operation of the business to senior leadership teams + Coaches team to meet service level agreement objectives + Sets call-taking quotas for the team based on global service desk response metrics + Establishes operating procedures based on customer and 3rd party requirements + Adapts systems and workflow to improve efficiency and responsiveness + Maintains relationships with key customers + Adapts global processes to meet local requirements + Partners with sales and marketing teams to develop and grow business through service offerings and support + Research and analyze operational effectiveness of assigned team(s) through team meetings and metrics and provide input to management team + Analyzes support operations to identify process improvement opportunities based on: Key metrics, Account reviews, and Customer feedback + Act as a project coordinator on assigned projects of medium scope and complexity + Position is responsible for overall Incident Management system implementation and management + Suggest ways and means to motivate/improve assigned team's performance + Communicate with the Account support teams + Participate in management, team meetings and activities + Participate in objective setting, performance management, reward, and recognition programs + Leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence. + Fosters teamwork by identifying and removing obstacles to ensure organization results are achieved. \#LI-JT1 #LI-Hybrid Offers of employment are conditional upon passage of screening criteria applicable to the job. **Company Benefits** : + Private Health Insurance + Employee Referral Bonus Program + Wellbeing Resources + Baby Bonus + Life, Accident & Disability Insurance + Numerous opportunities for internal career pathing and advancement + Discounts for employees at NCR Atleos partners **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.