Job Overview Location:

Hybrid - Atlanta, based preferred

About the Role

We’re looking for a highly technical, customer-obsessed Senior Manager to lead a team at the forefront of our Intuit Enterprise Suite operations. This role is pivotal in elevating our supportability strategy, enhancing the end-to-end customer experience, and enabling operational excellence across a distributed ecosystem.

The ideal candidate brings a rare blend of technical acumen, hands-on leadership, customer-facing experience, and cross-functional collaboration skills. You’ll thrive on solving complex problems, driving data-driven decisions, managing high-impact escalations, and mentoring a team of talented specialists, all while being deeply connected to the voice of the customer.