You will provide support to customers and field staff by delivering advanced technical assistance via telephone and email regarding the quality control range.

Your Impact:

Identify, troubleshoot, and resolve scientific and technical issues across the company’s product portfolio. Conduct patient/user risk assessments (Potential Adverse Event assessment). Handle telephone calls, emails, and inquiries related to Scientific & Technical support from both external and internal customers. Assist customers remotely – Implement remote access solutions. Collaborate with Dispatch/other departments to ensure cases are directed to the appropriate resource for swift and efficient resolution. Escalate cases requiring 2nd/3rd level support. Maintain accurate records, documentations, and monitor cases daily in accordance with department SOPs and guidelines for compliance and timely resolutions. Prioritize multiple issues and complete tasks promptly and efficiently. Contribute to identifying product issue trends. Provide customer feedback to Sales – Service teams. Identify Sales opportunities and generate Sales leads in SFDC. Conduct training sessions and assist with knowledge development. Support knowledge development efforts, including facilitating training sessions.

What you bring:

High level of scientific and technical knowledge in the relevant field. Proficiency in PC-based computer systems, general web development, Microsoft Office Network, and LIS connections. Analytical skills. Diplomatic and strong interpersonal skills. Strong customer orientation, solution-oriented mindset. Professional fluency in English and Dutch

Benefits: 
• 6 extra-legal holidays
• Hospitalization insurance
• Group insurance
• Meal vouchers
• Eco vouchers
• Annual bonus
• Hybrid working model (3 days on site and 2 home office)