Position Title: Customer Technical Support IP Student
Number of Position(s): 5
Location: Onsite
Duration: 8 months
Date: April 28th 2025 - August 29th 2025

Education Recommendations

Currently enrolled in the second, third, or fourth year of a bachelor’s degree or diploma in Computer, Software, Electrical Engineering, Information Technology, Computer Science, or related field with an accredited school in Canada. 
 

You have:

Understanding of routing products and protocols.Hands-on experience with Python and shell scripting.Strong knowledge of Linux-based platforms.Excellent verbal and written communication skills, with expertise in crafting technical reports.Demonstrates exceptional work ethics and professionalism

 

As part of our team, you will:
 

Troubleshoot customer network issues on various IP Service Routers Product Line (includes 7950, 7750, 7710, 7450, 7210, 7705).Troubleshoot outages and critical issues seen in the Data networks. Conduct performance analysis for critical issues and provide recommendations on corrective actions. Lead RCA discussions with TEC (Technical Expertise Centers), regional R&D, identify corrective actions and provide readout to customers.Maintain problem status and problem resolution records via ticketing system(s). Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.Maintain awareness of new features and customer specific applications via training/workshops.