Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job DescriptionDeliver high-quality application training on NICE products to customers in classroom and virtual classroom over multiple time zones and locationsFocus on the business value that the customer gains from the products and solutions, especially in the contact center and back officeDeliver application configuration services according to customer business processes and requirementsWork closely with the project team to ensure delivery that is consistent with commitments and expectationsLearn new products, features, and tools as they are rolled out by the organizationApply effective techniques and methods to create an environment in which learning can succeedFollow administrative procedures as required, including preparations and wrap-upDevelop training content in various formatsPromote value realization services to customers and contribute to the growth of the business

QualificationsFully bilingual (written and verbal) – EnglishDomain experience with contact center and Workforce Management solutionsExcellent presentation and facilitation skillsExcellent self-learning skillsSelf-motivated and strives for professional excellence in all aspects of workAble to work flexibly and independently in a fluid environmentAble to work successfully with clients and business partners directlyExcellent problem-solving ability in high-pressure situationsAble to work in a global environment and deliver virtual courses in various time zonesKnowledge of NICE WFM solutions – an advantageAdditional languages – an advantageHas a passion for training, learning, and sharing knowledge

Additional Information

This is a Hybrid position in Bogotá, Colombia. Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies.