Job Title

Customer Training Development Senior Specialist

The Customer Training Development Senior specialist will be responsible for establishing, deepening, and sustaining meaningful relationships with customers, partners, and third parties.

This position is a customer-focused role within the Amadeus Customer Service Organization, and your focus will be on a diverse range of new and existing customers. Your effort will be to understand their business needs and areas for development, and translate them into a clear and engaging learning plan (short/mid and long-term).

The incumbent will need to combine comprehensive training skills, project management, business development, and consulting experience with strategic thinking, analysis, planning, and implementation, with a genuine commitment to delivering high-quality customer care.

You will be required to:

Serve as a primary contact for the Training Development and Delivery Department for our customersEffectively establish, deepen, and sustain meaningful relationships with customers, partners, and third parties to understand their functional training needs and prioritiesAdvocate for customer voice, training needs, and priorities within Amadeus to ensure high-quality service to customersBe a trusted partner to our customers

Training Consultancy & Business Management

You will be required to:

Identify and translate customers' areas for development into engaging and valuable learning programs (short/mid and long-term)Monitor and ensure effective delivery of the learning programs/solutions in a timely mannerCollaborate with internal stakeholders (Sales, Account, Program, Project, Implementation, Product, Delivery Management) to ensure that goals and objectives are fully aligned and being metAnalyze, interpret training KPIs, and propose effective action plans for improvementIdentify opportunities to recommend customized and chargeable learning programsAnalyze customer feedback on the overall success of the learning solutions delivered and implement corrective actions as requiredMonitor impact and cost-effectiveness of learning solutions; suggest improvements to further enhance learning program effectiveness and sustainabilityReport timely feedback on learning effectiveness to the business and communicate suggestions for improvementEnsure strong customer satisfaction, retention, and loyalty

Project Management

You will be required to:

Act as primary point of contact for Training Development & Delivery for customer projects under responsibilityCollaborate with the Training Delivery Coordination team on training planning and delivery (sizing, timeline, communication plans, budget constraints, resources, deliverables, cost tracking, time to market) to consistently meet deadlinesWork closely with Account/Program/Project/Product Managers to define and plan project activities to ensure all deliverables fulfill the customers’ needs and expectationsAnalyze defined Training Plan and ensure it fully covers the project scopeCoordinate Training Plan delivery with other units, monitor progress, raise any risks or showstoppers, and ensure successful delivery as per project timeline/milestonesEnsure effective delivery of chargeable services contracted by customers with the aim of continuously improving the time to marketInterface with customers/partners on plan progressPerform customer presentations when required (pre-sales workshop, kick-off meeting, customized training)Coordinate the RFP response for Learning in collaboration with other internal teamsProvide functional expertise and support at each step of the sales processConduct customer satisfaction surveys/enquiriesProvide formal training delivery status KPIs and recommendations to management on a regular basis

Process Improvement & Reporting

You will be required to:

Deliver regular reports to highlight key achievements, status on customer projects, and potential obstaclesGive management visibility on customer feedback on service deliveredEnsure training delivery process and methods are optimizedAnalyze and act on KPI measures

Education: University Degree or equivalent

Relevant Work Experience:

Ideally, the candidate must have:

Prior experience in account management and/or business development desirableProven ability to assess training needs and recommend impactful learning programsExperience in the travel industry or airline industryKnowledge of Amadeus products and prior experience in training delivery is a plusBusiness understanding: Working knowledge of IT and software industry. Knowledge of the travel industry preferred

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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