At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. This role serves as the senior advisor on customer strategy, bridging business needs with Globe's solutions across digital and legacy platforms. The Director ensures end-to-end delivery of advisory engagements, manages a lean team of strategists, and translates insights into transformation roadmaps, thereby supporting enterprise revenue growth and client retention.reviewing goals, objectives, and the progress of the organization.

DUTIES AND RESPONSIBILITIES: 

Strategy Planning

Leads the scoping and design of transformation engagements tailored to enterprise client contexts

Conducts executive workshops and discovery sessions to diagnose customer pain points

Translates insights into actionable strategies and initiatives aligned with Globe’s capabilities

Strategy Advisory

Leads the creation of customer journey maps and engagement blueprints for clients undergoing change

Advises on new operating models and value propositions across the customer lifecycle

Provides ad hoc studies and executive presentations to support enterprise client decisions

Strategy Execution

Oversees the execution and delivery of strategic engagements across sectors

Coordinates with internal sales, product, and delivery teams to ensure client alignment

Embeds mechanisms for knowledge transfer, implementation planning, and client handoff

Governance

Ensures that client engagements meet strategic quality, delivery milestones, and reporting requirements

Leads internal governance forums to align on engagement performance and learnings

REQUIREMENTS:

7-10 years in top-tier management consulting, enterprise strategy, or CX transformation advisory

Proven track record engaging C-level clients and leading consulting-style engagements

Strong ability to manage executive clients and cross-functional teams

Proven success in delivering strategic advisory engagements

Commercial acumen and exposure to digital solutions or B2B offerings

Bachelor’s degree in Business, Strategy or related fields

Master’s degree in Business Administration, Innovation, or Strategy (preferred)

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.