We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

This Ford of Canada role is responsible for transformation strategy for Integrated Service Retail Customer success. This role aims to simplify the customer experience by redesigning the retail customer experience through Onboarding, Customer Success and Technical Support. Their goal is to streamline processes (digital and people) through automation, AI and CRM and implementing various omni channel experiences to scale to the growth for best-in class experience while being cautious of costs. This person will work with various leaders across the business to strategize, plan and implement processes and technology aligned with Integrated Services Retail Customer Success.

In Transformation Excellence:

Transformation leader will shape, and steer experience and technology enabled customer strategy They will convey deep understanding of technology platforms and architecture at the intersection of our Ford Customers to guide them towards a well-defined, value-rich target while effectively managing change Using deep industry and technology competence, they will build rapport with senior leadership and stakeholders in both business, technology and success functions to facilitate quick and effective decision-making Transformational excellence professional will act as the glue between revenue growth, satisfaction and retention programs to keep the course and maximize value realization for our customers Complex program management to navigate through a scaled journey to build a seamless and cohesive experience across multiple dimensions (e.g. financial, experience, digital)