Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your job:

The Customer Trust Writer ensures customer confidence and trust in Global Relay by providing customized responses to due diligence questionnaires, security assessments, and other customer requests for information.This unique role plays a key part in all stages of the customer lifecycle – from pre-sales to ongoing customer success. The Customer Trust Writer bridges the gap between our R&D/Operations and Customer Support teams by translating complex technical information into the plain language explanations customers need to evaluate Global Relay services.

Your responsibilities: 

Lead and manage responses to customer requests for information, including due diligence questionnaires (DDQs), documentation requests, and annual vendor reviews. Complete pre-sales security assessments to help the Sales team win new business. Produce accurate, plain language responses to complex technical questions. Work with subject matter experts to develop and fact-check content. Develop and manage content for a knowledge base. Develop and maintain a broad knowledge of Global Relay technology, services, operations, and business strategy. Provide writing, editing, and proofreading assistance with RFPs and other projects as needed.

About you:

3-5 years of writing experience in the software industry. Bachelor’s degree with a major in English, Communications, Computer Science, or related discipline. Exceptional writing, editing, and proofreading skills. Close attention to detail, quality, and accuracy. Ability to independently research and quickly understand unfamiliar technical concepts. Independent worker with the ability to manage multiple projects with minimal or no supervision. Ability to work with all levels of staff, including executives and senior subject matter experts. High level of comfort in a fast-paced environment with tight deadlines and competing priorities. Strong judgement and ability to analyze and handle complex situations.

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.