We are seeking an experienced Customer Value Manager enhance our customer success initiatives. The ideal candidate should have a strong background in Source-to-Pay (S2P) and procurement domain.Job Overview :As a Customer Value Manager, you will act as a strategic partner to our enterprise customers, consulting them on Source-to-Pay (S2P) best practices, guiding them through post-implementation value realization, and helping them achieve their procurement digital transformation goals. You will work closely with Procurement COEs, CPOs, and transformation teams, ensuring our customers' use of our solutions directly contributes to CPO-level KPIs such as spend under management, cost savings, process efficiency, supplier collaboration, and procurement ROI.
This is a high-impact, customer-facing role focused on driving adoption, advocacy, and business value from our platform.
Key Responsibilities: Consult customers on industry best practices and strategies around Source-to-Pay (S2P) implementation and optimization. Drive post-implementation value realization by aligning customer procurement objectives with solution capabilities. Understand, map, and track CPO-level KPIs (e.g., spend under management, realized savings, process automation, supplier performance, compliance rates) to customer outcomes. Lead strategic business reviews, value realization workshops, and continuous improvement initiatives. Collaborate with Procurement COEs, Customer Advisory, and Consulting teams to accelerate procurement digital transformation. Develop and present customer-specific roadmaps for procurement process excellence and digital maturity. Build strong relationships with executive sponsors, procurement leadership, and operational stakeholders. Proactively monitor customer health and adoption metrics; identify and mitigate risks to renewal and expansion. Advocate for customer needs internally across Product, Support, and Delivery teams to ensure long-term customer success.