Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job DescriptionEnsure smooth and timely customs process flow, both Air and Ocean, Export and Import shipmentsEnsure accurate and timely client billingUnderstand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectationsEnsure accurate and timely data entry into our operating systemTranspose customs declaration information from   documents, or other sources into the customs entry system to allow for the build of a valid customs declarationAssist with verification of customs declaration information and the submission of such to the customs authorityTrack and trace Customs filesInteract with  customs  authorities to  address any issues/questions that may arise during the clearing processAttend any customs inspections or present documents to customs authorities when such are requestedAct as the liaison between the customs authorities (or other government agencies and customers)Ensure timely customs clearance of cargo to customer for Import and Export shipmentsVerify documents received for Import and Export customs purposes are compliant and correctInteract with our customers in arranging their international shipments, meeting customer service standardsContribute to maintain strong relationships with customs officersEnsure compliance at all times to regulations. This includes internal policies and procedures such as  Operational  Process Standards (OPS) and external government regulations or customer policies and requirementsUnderstand department process flow, constantly looking for areas of improved efficiencyKeep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports,  other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s proceduresOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessary

QualificationsThis position will be based in Batam.Excellent verbal and written English.Minimum 2-3 year of experience in similar position and/or industryFully understand customs brokerage processes, both  Air  and OceanMust have experience in field operations activities, both at Airport Terminal and Tanjung PriokHaving a PPJK license is an advantageHave own transport, i.e. motorbike/car, for daily operations activities

Additional InformationApplying does not warrant an interview or acceptance for the position. You will receive a notice if an interview will take place.Expeditors reserves the right to change this Standard at any time and for any reason and to grant exceptions to this Standard based on business needs.Application Closing: 28 February 2025