Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals300+ locations worldwideFortune 500Globally unified systems

Job Description

Operations

Utilize Workboard, reports and desk checks to ensure timeliness of file logging, entry filing and billing.Ensure the team’s activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)Ensure the team is compliant with the Operational Process Standards and works within the SOP requirements of the client(s)Ensure the team operates in accordance with the policies and procedures of ExpeditorsEnsure our clients are receiving an exceptional level of customer serviceAssist management with team Workboard and productivity. Also, join conference calls and/or pilot programs as designated by managementAssist team members with problem solving and customer serviceAssist management with entry audits and corrective actionAbility to perform all of the functions performed by Brokerage Agents including but not limited to processing entries, meeting KPI’s, working with Customs & PGA’s, etc.Ensure all team members are cross-trained and that each client has a primary and backup agent assigned.Assist with creating DLSOPs and transitioning new clients within the teamPeriodically review existing DLSOPs for accuracy and update or send to agent to update as necessary

Finances

Ensure all team members are following Expeditors’ credit and OCL process.Review rate schedules for accuracyAssist management team to ensure all files are billed timely, accurately and accounting discrepancies are resolvedMonitor overtimeAssist management with reviewing profitability and productivity – with the goal of eliminating waste

People

Maintain team’s morale at a high level and maintain a low level of unplanned turnoverAssist in Training, Motivate, Challenge and Mentor other employeesHave routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.Work with management to prepare Annual Employee Reviews for members of your team.Ensure all team members meet or exceed training requirements and deadlines

 Systems

Embrace and Assist in streamlining processes via various systems and initiativesProficient in all Expeditors’ systems

Culture

Proactively embrace and promote the Company’s 10 cultural attributes

QualificationsThe ability to effectively interact with all types of clients & team members.The ability to troubleshoot and solve problems quickly and effectivelyExcellent communication skillsExceptional customer service skillsExcellent organizational skills, time management skillsProfessional attitudeWell rounded knowledge of the HTSUSWell rounded knowledge of Tile 19 of the Code of Federal RegulationsWorking knowledge and experience with PGA entriesAt least two years brokerage experienceTrack record of continuous self-developmentExperience with process improvements preferredDesire to pursue Customs Brokerage License

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings PlanEmployee Stock Purchase PlanTraining and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.