Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure that the Branch is aware of and up to date on customs laws and regulations, as well as audit that the customs team's operations have been processed in accordance with the legal framework. 
Review legal documents to register customers and suppliers, manage the receipt of original documents, fines and legal procedures with customs.
Provide internal and external advice on customs compliance.
 

Responsibilities:

People: 

•    Develop knowledge of systems/tools such as CAAAREM, VUCEM, DODA, Customs Law, TIGIE, MOA, MAS-L, DIA, Outlook, POA, IDMA, EXP. Or Branch Reporting, to name a few and use them to their full potential
•    Support the Branch Trainer so that new employees complete the mandatory courses at least their first 6 months
•    Follow up on the fulfillment of your personal development plan.
•    Participate in monthly team meeting.
•    Promote teamwork, both internally and with other offices

Operation:
•    Ensure customs compliance with customs laws and regulations in the export and import operation.
•    Ensure that all established internal policies and procedures are complied with.
•    Analyse, develop and propose new alternatives and ideas to make processes more efficient 
•    Registration of suppliers or recipients in a correct way, gloss of pedimentos with specific requirements (RRNA's Health, SEDENA, COFEPRIS), elaboration of client profile.
•    Power Of Attorney set up, administration of Manifestations of Value, Letters of Entrustment, internal local training, advice to clients, constant communication on updates on foreign trade and identifying impacts on the operations of the Branch. Review of certificates of origin and applications of tariff preferences.
•    Analysis of trends presented in the department; IDMA.
•    Record Administrative Minutes at the time, when applicable.

Customer
•    Internal Participation in Retention/Sales 
•     Support in transitions of new accounts
•    Identify strategies to improve a client's compliance process

Finance:
•    Controlled Operation in Rectifications, Fines

Compliance:
•    Ensure compliance with all applicable government regulations, laws, and restrictions on all shipments, ensuring that all necessary documents (tax, commercial, and any other applicable documents) comply with the legal requirements.
•    Ensure that no document is altered or corrected.
•    Ensure that all established internal policies and procedures are complied with.
•    Ensure that all processes documented in the PAHO Customs Manual for Mexico and in the Local Procedures are complied with.
•    Comply with all required internal/external courses 

Culture:
•    Be professional and show who we are with our own presentation. (Appearance).
•    Have a positive attitude and teamwork with all the other members of the company, (all offices). Focus on your own weaknesses to improve. (Attitude).
•    Have confidence in yourself and in the rest of the members of the work team. (Trust).
•    Asking questions to learn and understand processes (Curiosity).
•    Not simply doing what is expected but doing the best possible, proving to be able to "go the extra mile" for the customer. (Your Excellency).
•    Always be honest, fair and dignified with customers, suppliers and other members of the company (Integrity).
•    Commit to realizing your full potential. (Pride).
•    Deliver on promises and make decisions using sound judgment. (Resolution).
•    Without forgetting the seriousness of the work, having the necessary sense of humor to allow a cordial daily relationship with the rest of the members of the company. (Sense of Humor).
•    Anticipate changes and quickly adjust to the new needs of our customers and suppliers. (Visionary).

Systems:
•    Develop knowledge of systems/tools such as CAAAREM, VUCEM, DODA, Customs Law, TIGIE, MOA, MAS-L, DIA, Outlook, POA, IDMA, EXP. O Branch Reporting, In.site, Sharepoint; to mention a few and use them to their full potential
 

Qualifications

Knowledge:
•    Expeditors Policies & Processes 
•    Knowledge of Customs Clearance
•    Knowledge of Classification and NRN
•    Valuation Knowledge
•    Interpretation of all applicable government regulations, laws, and restrictions
•    Understanding Incoterms
•    Knowledge in Adefasis System (MASL)

Skills:
•    Strength to relate socially
•    Knowledge of Office programs such as Word, Excell, PowerPoint
•    Organized
•    Fluent English /Spanish 
•    Effective and objective communication with customers
•    Fast and effective troubleshooting
•    Maintain strict compliance with the Authorities

Additional Information

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service 
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 
        This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution 
Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 
Reliability 
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.     
Collaboration 
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication 
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture 
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  
Personal Growth and Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.