BE PART OF OUR GROWING TEAM **Your Role** Operational responsibility for the day to day running of Customs GS Cebu, inclusive line Management of European team. **Your Responsibilities** + Financial cost management + Ensure customs compliance + Morale and growth of team. + Build the culture & team + Morale and growth of team. + Regular quality analysis and customer feedback analysis + Establish KN Customs teams according to guidelines EUR + Utilization of teams according to productivity benchmarks + Regular attrition analysis and relevant mitigation measures + Operationally performing inside of agreed service and KPI levels + Ensure optimal utilization of customs teams across EUR countries + Manage Productivity of teams and ensure continuous improvement + 1st level hiring and screening and people management related decisions. + Day to day decisions for smooth operational running (e.g. staff re-assignment) + Talent identification and development for key roles according to designated org structure + Smooth operational running ensures customer needs are met with no/minimum escalation. + Manage and lead implementation of new countries, lanes and onboarding strategic customers + Introduce unified reporting and KPIs structure to measure and monitor performance of teams **Your Skills and Experiences** + Experience building & leading team of 100+ people. + Strong communication and interpersonal skills + Knowledge and experience in logistics / customs Industry. + Strong process and operational skills + Strong financial (mainly cost) management skills. + English with preference with additional European language skill + People leader. Can create and drive high motivated, engaged teams. + Performance focus towards quality and KPIs + Stakeholder management. Balancing expectations while driving performance. + Strong ability to work under pressure to achieve deadlines. + Ability to manage multiple initiatives in parallel. + Ability to manage, coordinate and steer 100+ customs operators Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.