Location: London, The Speechmark + Hybrid working
Salary: Competitive + Vodafone Benefits
Hours: Full time (37.5 hours per week – Mon to Fri)

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What will you be doing?  

Our CVM Specialists drive opportunities and leads into the sales team through supporting the CVM strategy for our existing Medium customer base.

You will develop and execute base marketing campaigns to Vodafone Small Business and SME customers (10 to 249 employees) to grow Revenue and improve NPS. You will deliver campaigns across CVM pillars of Cross-sell, Up-sell, Retention and works with the other specialists to keep track of performance and continually improve campaign targeting and engagement.
 

Key accountabilities:

 

Execute outbound calling campaigns and below the line marketing and communications campaigns (Email/SMS/MMS/App/Online) to customers in line with Customer Value Management (CVM) priorities and commercial objectives.Reporting on campaign performance.Communication of campaign performance to CVM, segment trading and sales teams.Management of engagement with Sales team to drive alignment and collaboration with CVM team.

Who are we looking for? 

 

Able to think both creatively and analytically to deliver compelling campaigns. Highly customer focused with ability to pull together complex customer journeys to ensure the best experience is delivered. Good stakeholder management skills.Strong project management skills are required in order to manage multiple requirements across challenging timelines. Able to focus on priorities with a proactive ‘can-do’ attitude.

What’s in it for you? 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone. 

Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
 

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