**Job Title: Customer Service Representative** **Pay: $18/hr-$18/hr Location: Kent, WA** **Shift Details:** **Flexible schedule Monday through Saturday between 05:00 AM and 07:00 PM. This will be a 5-day workweek with 8-hour shifts, excluding breaks.** **As a Customer Service Representative, you will be essential in delivering outstanding service.** You'll collaborate with customers, business partners, and drivers to ensure we meet our commitments and delight our customers at every step. **What Your Day-to-Day Will Look Like:** + Assist customers and business partners via telephone and email + Handle customer complaints in a calm, professional manner + Diagnose, assess, and resolve issues efficiently + Monitor the progress of delivery routes to ensure timeliness + Scan haul-away pods and verify stamps + Process changes or cancellations to delivery orders **What You’ll Need to Excel:** **At a minimum, you'll need:** + Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint **It’d be great if you also have:** + High school diploma or equivalent + 1 year of related experience, preferably within a call center environment + Strong customer service skills and the ability to resolve issues to customer satisfaction + Exceptional multitasking and organizational abilities + Spanish-speaking preferred. The candidate needs to be flexible and adaptable in a fast-paced environment. + The ability to thrive under pressure while delivering solutions that exceed customer expectations In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We are a company that offers endless opportunities for career advancement, regardless of your background. If you are driven and ready for growth, come join us! **Pay Details:** $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance