CX Cloud Consulting Technical Manager – Oracle Subscription Management Cloud
About Oracle Consulting Services (OCS)
Oracle Consulting Services (OCS) is focused exclusively on Oracle Cloud solutions and staffed with the experts that others turn to for best practices. With our global scale of more than 7,000 experts in more than 100 countries driven by core values of client service, candor, collaboration, commitment & character, we collaborate with our customers to their Oracle journey using our proprietary Cloud native methodology covering governance, people, process and technology as quickly and cost effectively as possible with the lowest risks.
Oracle Consulting Services leads in customer success, delivery excellence and innovation. Our experts deliver industry-leading solutions utilizing their experience and the most sophisticated Oracle product access, capabilities, methods, and tools across diverse industries and geographies. Our 100% Oracle Cloud Certification mandate ensures our customers’ projects are staffed with the best in the business.
Job Description
The CX Cloud Consulting Technical Manager is an experienced team lead with the primary responsibility of designing and delivering Oracle’s CX consulting service offerings for Oracle Subscription Management Cloud (OSM) - based on industry-leading embedded business processes of Oracle’s cloud solution.
The CX Cloud Consulting Technical Manager… Leads the creation of functional and/or technical designs of complex engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget Implements innovative solutions as an acknowledged independent subject matter expert within Oracle Responsible for technical set-up, standards, design, implementing, and communicating best practices for project teams throughout project execution Understands cross-solution impacts and demonstrates expertise in multiple business processes across two or more solution areas Analyzes business needs to help ensure the Oracle solution meets the client’s objectives by combining industry best practices, product knowledge, and business acumen Exercises judgment and business acumen in selecting methods and techniques to deliver functional solutions on non-routine and complex aspects of applications and technology installations Leads client workshops across multiple stages of the project lifecycle, effectively consulting with management of client organizations and influencing client leadership as a trusted advisor Responsible for technical set-up, standards, design, implementing, and communicating best practices for project teams throughout project execution Resolves complex client functional issues by recommending and demonstrating solutions Designs, builds, and tests high complexity integrations to/from Oracle Cloud Applications Responsible for QA review at each phase of the project lifecycle Identifies issues and risks impacting the project, proposes and acts upon options for resolution, and escalates as appropriate Proactively monitors application quarterly releases, determines impact, and communicates with clients Contributes as a functional/and or technical resource for sales pursuits Identifies as a solution set owner by continually growing product, functional, technical, and industry knowledge through training/certification