Customer Experience Engineer - Security (Customer Success Specialist) Meet the Team Join Cisco's Customer Experience (CX) organization, one of the fastest-growing teams. Build close relationships with customers, CX counterparts, architects, & engineers to achieve goals and transform customer businesses. The Customer Success Specialist (CSS) team provides a unique experience by combining Cisco's vast resources with growth opportunities. Your Impact As a Customer Success Specialist (CSS), you will serve as a critical strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. This is a technical role intended to help our customers with their adoption challenges as a specialist within the Cisco Security architecture. Your role involves: * Delivering targeted engagements to enhance product awareness, share best practices, and drive product consumption and business value. * Driving adoption and expansion of Cisco products, highlighting feature opportunities and relevant strategies, and contributing to product and offer improvements through lifecycle feedback. * Facilitating high-impact workshops to accelerate business initiatives and delivering Accelerators and ATX (Ask-the-Expert) sessions tailored to diverse customers. * Proactively managing risks and customer expectations while collaborating with Account Sales, Customer Success, and partners to improve adoption and address product concerns. * Evangelizing CX offer strategy and roadmap to internal teams and customers. Minimum Qualifications * 8+ years of experience in technical consulting or direct customer interfacing roles with an understanding of industry best practices in IT security domains. * Familiarity with security technologies like SecOp / DevSecOp, Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools, etc. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. * Understanding of customer needs to provide the best CX onboarding and contract lifecycle experience to enhance customer value and reach business outcomes. * Korean language fluency & basic English language communication. Preferred Qualifications * Suggested Cisco certifications: CCNP / CCIE or equivalent; Cisco Success Management certifications: Cisco Certified Success Specialist. * CISM / CISSP or equivalent strongly preferred. * Skilled at issue management and managing customer expectations. * Excellent communication and strategic planning skills. * Self-motivated with a focus on execution. #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.