Job Description

Posted 3 hours ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We are looking for a CX Document Management Specialist to join our Customer Experience team. In this role, you’ll play a key part in empowering our agents and digital channels by creating and maintaining high-quality, multilingual content that supports seamless and trusted customer experiences.

You will be managing customer and agent-facing documentation ensuring all materials are accurate, accessible, and aligned with our brand voice and local market needs. From routine updates to urgent communications, your work will help enable faster support, consistent messaging, and lasting customer loyalty.

​Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

Millions of customers every year across 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions.
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age
We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As CX Document Management Specialist in the CX team you will be in charge of:

Documentation Management: Create, maintain and update CX content with business owners, ensuring high-quality knowledge and internal communications to call centers on process updates, time-sensitive issues, and implementation of new initiatives.

Translation Coordination: Ensure translations are accurate, culturally relevant, and aligned with brand, tone, and eDO standards—proofreading both human and AI-generated content for consistency and quality.

Optimization: Manage glossaries, translation memories, and style guides for content consistency

Effectively manage stakeholders by working cross-functionally to align priorities and ensure timely delivery of projects.

Support translation and documentation needs across CX, Product, Training, and other key functions. 

Support with translation and documentation queries across the business.

Continuous Improvement: Perform regular quality reviews of CX documentation and translations to identify areas of improvement and implement them.

What you need to succeed: 

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Minimum of two years of experience in a documentation and translation role.

Proficiency with tools like Slack, Microsoft Teams, Jira, Asana, Trello, Monday.com, or Microsoft Project.

Experience using CMS and AI tools (e.g., DeepL, GPT assistants) to adapt content across languages and platforms.

Fluency in English (C2) and Portuguese (C1) with a professional translation qualification (e.g., EMT, CIOL, SFT).

Familiarity with translation/localization tools like SDL Trados and Lokalise.

Strong writing and editing skills using Word or Google Docs.

Experience with content/knowledge systems (e.g., Confluence, SharePoint, Zendesk Guide, Guru).

A quick learner, strong communicator, and team player who brings solutions and fresh ideas.

What’s in it for you?

​The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

A rewarding Compensation package!