CX Enablement Manager   Remote    Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!   Job Summary   The CX Enablement Manager will support the operational execution and delivery of our CX Enablement Strategy. With responsibilities for content creation and message enablement, this individual will increase the productivity and effectiveness of our customer and partner success teams. They will have excellent communication skills, strong cross-functional collaboration, and enthusiasm for improving operational processes.   Essential Duties and Responsibilities Partner with Marketing and cross-functional SMEs to build scalable and effective message enablement tools, packages, and campaigns to drive Success team productivity. Create and maintain a library of process documentation, playbooks, and quarterly business review templates that serve as resources for the Success team allowing them to deliver customer and partner outcomes more efficiently and consistently. Craft and maintain efficient asset delivery and discovery strategies along with aligning appropriate Gainsight workflows for all Success teams. Maintain an up-to-date knowledge of all Paycor products, software, and services. Develop processes and enablement materials to increase customer usage and adoption.       Become embedded in the 'what does good look like' motion with our key technology partners to help us become their 'most successful customer.' Analyze trends to identify ways to improve success plays and overall team adoption of content and tools. Coordinate with Customer Marketing to synchronize email outreaches with CSM touch points and utilize Journey orchestrator for designing and implementing success team-led digital touch initiatives. Support the delivery of surveys related to overall customer experience (NPS) Requirements   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. B.A./B.S. degree or equivalent business experience required 2+ years’ experience within sales or success enablement or success / sales / revenue operations in a SaaS business Proven collaborative skills working closely with staff at all levels in an organization Ability to thrive in fast-paced environments and capable of delivering on multiple assignments accurately, on time, with exceptional follow through Excellent written and oral communication skills across multiple mediums with proficiency in using data in communication Able to distill complex problems into simple narratives and effectively communicate outcomes to a wide variety of audiences Demonstrated capacity to quickly absorb and understand new information Advanced MS Office Skills (Excel, Word, and PowerPoint) Experience with Gainsight, SalesForce.com preferred Paycor Total Rewards   We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.   Highlights include: A flexible virtual-first work philosophy An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special) Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care Paid leave for birth parents, non-birth parents, elder caregivers, and military support Sabbatical opportunities for tenured Associates Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges   We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $54800.00-$87707.00/year. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.   For more information about our total rewards, please visit www.mypaycorbenefits.com.   If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.