At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Provide governance for customer handling processes employed within B2B’s episodes to ensure they are optimized in line with B2B CX goals

DUTIES AND RESPONSIBILITIES:

Perform process management and improvement for B2B  episodes by collaborating with the Product team and quality mgmt. i.e. regular reviews of processes, systems, tools across B2B  to identify potential improvement areas

Ensure processes, system and tools risks are mitigated through planned strategies – including activities such as process compliance, standards compliance, risk assessment, process reliability and maintainability analysis

Ensure Service Operations Knowledge and Processes is updated, with triggers/ mechanisms established with Service Ops Teams for updates on processes 

HIRING REQUIREMENTS:

At least 5 to 6 years of work experience with 2 to 3 years of experience on Process, document management and communications. 

Experienced in defining the process for E2E metrics management, including monitoring, tracking & reporting

Experience developing instructional and procedural documentation and presentations 

Experience developing business requirements

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.