Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle lead to revenue at PwC, you will focus on working with Oracle's suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. You will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of an organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Description

Skill : CX (Customer Experience)
Role : Manager
Exp : 10 – 14 yrs
Job Description :
Over all Experience of 10-14 years with "hands-on" work experience on end to end implementation of Oracle B2B Service Cloud along with product lines related to SCM modules or OFSC (Oracle Field Service Cloud), Service Logistics, Oracle Subscription Management, Oracle Customer Data Management with at least four to five project Implementation involving complex integration requirements.
Responsibilities:
Good to have working knowledge on any of the products related to SCM &/or products such as Subscription Management, Enterprise Contracts, Asset Lifecycle Management , Inventory, Order Management, Depot Repair, and Maintenance management 
Should be able to lead customer discussion, Design & Architecture path and also perform configuration of above-mentioned modules including Customizations independently.
Document Technical requirements and complete the configurations as per design provided by the Lead. Ability to lead a team of developers.
Stay updated with periodic Oracle releases and use the latest standard best practice 
Experience in working with REST APIs
Should have working knowledge of Groovy Scripting and SQL Queries.
Should be able to handle the team and communicate between Onsite, Offshore and Customer BA's.
Should be able to anchor the Practice initiatives and develop accelerators and reusable assets for automation
Modules :
B2B Service, OFSC (Field Service Cloud) & Service Logistics  ( Primary )
Oracle B2B service functional and technical knowledge
Oracle Service logistics - Parts Order, Field Service Flow, Depot repair flow.
Oracle Field Service cloud application management
Integration between B2B, OFSC, SL
Oracle CDM (Customer Data Management)
Oracle Subscription Management

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Customer Experience (CX), Oracle Customer Experience (CX)

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Oracle Configure, Price, Quote (CPQ), Oracle Revenue Management and Billing (ORMB), Oracle Service Cloud, Professional Courage, Relationship Building, Revenue Recognition, Self-Awareness, Service Excellence, Strategic Questioning, Teamwork, Well Being, Zuora

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date