Job Description

Posted 19 hours ago

As you contemplate your future, you might be asking yourself, what’s the next step?

Start your journey with us! We’re seeking an an experienced Prevention Lead to join our CX Team in Barcelona (Hybrid). 

To play a key role in streamlining operational processes, identifying areas for improvement, and implementing effective solutions to minimize both internal and external financial losses.  If you’re ready to soar, we’re ready to take you there. 

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

20 million customers – 44 markets – 5 brands – 7M members in Prime

16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches

1400 employees – More than 60 different nationalities – 99% permanent contracts – 36.3 average age

We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:

The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a CX Prevention Lead  in the CX Team, you will be in charge of: 

Reducing manual and technical errors through proactive measures, ensuring compliance with legal and business requirements, and mitigating provider losses

Performing audits across all categories to ensure continued compliance

Conducting daily reviews with our CX Partners to address knowledge gaps

Leading calibration sessions to ensure compliance with categorization standards

Maintaining and updating internal documentation and local work instructions to prevent manual errors

Crafting Solutions for E-Commerce Excellence

Tracking technical issues with financial impact and engaging stakeholders for timely resolution

Providing expert recommendations for process improvements across all business areas

Identifying opportunities for automation to enhance performance and customer satisfaction

Optimizing customer service workflows, journeys, and escalation processes to reduce effort

Participating in business reviews, tracking action points, and ensuring timely follow-ups

What you need to succeed:

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

Proficiency with CRM software and data analysis tools.

Fluent in English (knowledge of additional languages is a plus).

Self-motivated with a proactive, can-do attitude.

Strong ability to collaborate in cross-functional teams

Excellent numerical, analytical, and presentation skills.

Team-oriented with a focus on collaboration.

Results-focused with a drive to achieve goals.

Avilability to travel and provide on-site support to CX Partners

What’s in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:

A rewarding Compensation package!