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CX Program Management Professional

Jakarta, Indonesia

Implement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers.

Key ResponsibilitiesProject ManagementProject PlanningCustomer SupportFacilitate Team AlignmentDeliver Status ReportsWE VALUEA knowledge of principles and best practices in (customer service)Good team and communication skillsAn ability to take initiative and work with limited directionAdditional InformationJOB ID: HRD250674Category: Customer ExperienceLocation: Menara Prima 24th Floor Block 6.2, Jl. Dr.Ide Anak,Agung Gde Agung, RT.5/RW.2, Kuningan Tim., Kota Jakarta,Jakarta,JAKARTA,12950,IndonesiaNonexemptGlobal (ALL)