Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Senior Manager

Job Description & Summary

A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.Deal effectively with ambiguous and unstructured problems and situations.Initiate open and candid coaching conversations at all levels.Move easily between big picture thinking and managing relevant detail.Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.Contribute technical knowledge in area of specialism.Contribute to an environment where people and technology thrive together to accomplish more than they could apart.Navigate the complexities of cross-border and/or diverse teams and engagements.Initiate and lead open conversations with teams, clients and stakeholders to build trust.Uphold the firm's code of ethics and business conduct.

Skill : CX (Customer Experience)
Role : Manager
Exp : 10 – 14 yrs
Job Description :
Over all Experience of 10-14 years with "hands-on" work experience on end to end implementation of Oracle B2B Service Cloud along with product lines related to SCM modules or OFSC (Oracle Field Service Cloud), Service Logistics, Oracle Subscription Management, Oracle Customer Data Management with at least four to five project Implementation involving complex integration requirements.
Responsibilities:
Good to have working knowledge on any of the products related to SCM &/or products such as Subscription Management, Enterprise Contracts, Asset Lifecycle Management , Inventory, Order Management, Depot Repair, and Maintenance management 
Should be able to lead customer discussion, Design & Architecture path and also perform configuration of above-mentioned modules including Customizations independently.
Document Technical requirements and complete the configurations as per design provided by the Lead. Ability to lead a team of developers.
Stay updated with periodic Oracle releases and use the latest standard best practice 
Experience in working with REST APIs
Should have working knowledge of Groovy Scripting and SQL Queries.
Should be able to handle the team and communicate between Onsite, Offshore and Customer BA's.
Should be able to anchor the Practice initiatives and develop accelerators and reusable assets for automation
Modules :
B2B Service, OFSC (Field Service Cloud) & Service Logistics  ( Primary )
Oracle B2B service functional and technical knowledge
Oracle Service logistics - Parts Order, Field Service Flow, Depot repair flow.
Oracle Field Service cloud application management
Integration between B2B, OFSC, SL
Oracle CDM (Customer Data Management)
Oracle Subscription Management

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

CX Management, Oracle Customer Experience (CX)

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date