Are you a master of organization and efficiency with a passion for leading projects to success? Join our dynamic team as an Engagement Manager and be at the helm of innovative projects that support our client’s success. At CGI you will be part of a team committed to providing outstanding service and support to our clients across multiple industries across the globe. You will join a company committed to the growth and success of our members providing a dynamic and supportive work environment.
We are seeking a dynamic and experienced Cybersecurity Client Engagement Manager to foster strong relationships with our clients and ensure the successful delivery of cybersecurity solutions. The ideal candidate will serve as the primary point of contact for our client, understanding their security needs and ensuring they receive the highest level of service and support.
This is a Full Time Employment opportunity based in the US where there is a CGI Office. Preferred locations are: Boston, MA, Lafayette, LA and Knoxville, TN in a Hybrid Model.
• Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships.
• Understand client cybersecurity needs and develop tailored strategies to address them.
• Act as the liaison between clients and internal teams, ensuring clear communication and coordination.
• Ensure the timely and successful delivery of cybersecurity solutions and services to clients.
• Proactively identify opportunities to enhance client security posture and offer additional services.
• Manage client expectations and address any issues or concerns promptly.
• Conduct regular client meetings to review progress, discuss upcoming projects, and provide updates.
• Prepare and present reports on client engagement metrics and project outcomes.
• Stay informed about the latest cybersecurity trends and technologies to advise clients effectively.
• Work closely with project management teams to ensure timely delivery of products or services.
• Conduct regular client reviews to ensure satisfaction and gather feedback for service improvement.
• Coordinate with internal teams to ensure that resources are allocated effectively and that the project is progressing according to plan.
• Track and analyze client engagement metrics to inform business decisions.
• Collaborate with sales teams to develop proposals and pitches for new business opportunities.
• Provide regular updates to senior management on account status, challenges, and future growth opportunities.
• Oversee the execution of contracts and ensure compliance with agreed-upon terms and deliverables.
• Ensure high levels of client retention and advocate client success throughout the project lifecycle.
• Lead, mentor, and provide guidance to junior team members working on client projects.
• Excellent communication, interpersonal, and relationship-building skills.
• Excellent organizational and time management abilities.
• Ability to work in a fast-paced environment with short turnarounds.
• Bachelor’s degree in Business, IT, Management, or a related field (Master’s degree preferred).
• Minimum of 5 years of experience in client relationship management, account management, or a related field, preferably in a cybersecurity environment.
• Proven experience managing complex projects with multiple stakeholders.
• Strong experience in delivering services in a client-facing role, with a demonstrated ability to manage expectations and drive satisfaction.
• Strong knowledge of cybersecurity principles and practices.
• Ability to manage multiple client accounts and projects simultaneously.
• Proficiency in using client relationship management (CRM) tools and project management software.
#LI-KP3
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $134,400- $264,600.
At CGI we call our professionals "partners” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.