Quantum delivers end-to-end data management solutions designed for the AI era. With over four decades of experience, our data platform has allowed customers to extract the maximum value from their unique, unstructured data. From high-performance ingest that powers AI applications and demanding data-intensive workloads, to massive, durable data lakes to fuel AI models, Quantum delivers the most comprehensive and cost-efficient solutions. Leading organizations in life sciences, government, media and entertainment, research, and industrial technology trust Quantum with their most valuable asset – their data. Quantum is listed on Nasdaq (QMCO). For more information visit www.quantum.com.

Job Description

The ERP Application Support Analyst is responsible for providing technical and functional support for the Microsoft Dynamics 365 Finance and Operations (D365FO) system. The resource will work closely with the business users, IT team, and Microsoft partners to troubleshoot issues, resolve incidents, implement enhancements, and perform system maintenance. The resource will also provide training and documentation for the D365FO system and its related applications.

Provide end-user support for the D365FO system and its related applications, such as Power BI, Power Apps, Docentric and Azure DevOps. Analyze, diagnose, and resolve issues related to the D365FO system functionality, configuration, integration, performance, and security. Troubleshooting and resolving issues related to D365FO modules, features, integrations, and customizations. Perform root cause analysis and provide solutions or workarounds for reported incidents. Coordinate with the IT team and Microsoft partners to escalate and resolve complex issues Collaborate with other support team members, developers, consultants, and vendors to ensure timely and quality service delivery Implement D365FO system updates and patches. Participating in testing and validation of D365FO system and its related applications, inclusive of new releases, patches, updates, and enhancements of the D365FO application. Documenting and updating the support processes, procedures, and knowledge base articles. Monitor and report anomalies or risk on system performance, availability, and usage metrics of the D365FO environment Provide feedback and suggestions for improving the functionality, usability, and performance of the D365FO application

Qualifications:

5 years of experience in supporting Microsoft Dynamics 365 Finance and Operations or similar ERP systems. Strong knowledge of the D365FO system functionality, configuration, integration, and security. Proficient in using D365FO tools, such as LCS, Visual Studio, SSRS, X++ and Docentric. Experience in using Power BI, Power Apps, and Azure DevOps for reporting, automation, and collaboration. Strong presentation and communication skills Strong problem-solving and analytical skills Proficient in both spoken and written English language. Strong organization skills