D365 CE Contact Centre Consultant
Nigel Frank International Limited
Job description
Fantastic Opportunity for candidates with contact centre experience to join an expert Microsoft Partner working on Greenfield and Brownfield implementation projects across a range of different industries in the private and public sector. The successful candidate will play a pivotal role in the end-to-end implementation of Dynamics CE Contact Centre solutions to varying size clients.
Role & Responsibilities
* Managing projects, overseeing client relationships and working to deadlines. Ensuring all work is completed to the highest possible standards.
* Required to lead and manage a team of consultants, sharing your knowledge of contact centre solutions and best practices.
* Collaborating with multiple internal business units to achieve positive outcomes for both the company and its clients.
* Demonstrate a strong understanding of technology within contact centre operations.
* Create bespoke solutions using Dynamics Contact Centre utilising Power Platform and D365 whilst understanding the clients needs.
* Supporting Project Management in the delivery of end-to-end projects as well as overseeing client relationships throughout.
* Develop and implement new ways of working to help improve practices.
* Analyse data and document findings, before making recommendations based on results of research.
Skills & Qualifications
* Required to bring a wealth of operational contact centre experience either in a Partner or End User environment.
* Excellent track record of delivering complex solutions
* Varied experience of contact centre applications such as voice, non-voice channels + workforce management
* Strong leadership skills and the ability to work independently
* Confident communication skills with varying audiences both technical and non-technical as well as internal and external.
Benefits
* Competitive Salary - up to £70,000 dependant on experience.
* Additional annual bonus
* Private healthcare, life assurance + more.
* Excellent progression opportunitiesApply
D365 CE Contact Centre Consultant
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Job DescriptionFantastic Opportunity for candidates with contact centre experience to join an expert Microsoft Partner working on Greenfield and Brownfield implementation projects across a range of different industries in the private and public sector. The successful candidate will play a pivotal role in the end-to-end implementation of Dynamics CE Contact Centre solutions to varying size clients.
Role & Responsibilities
* Managing projects, overseeing client relationships and working to deadlines. Ensuring all work is completed to the highest possible standards.
* Required to lead and manage a team of consultants, sharing your knowledge of contact centre solutions and best practices.
* Collaborating with multiple internal business units to achieve positive outcomes for both the company and its clients.
* Demonstrate a strong understanding of technology within contact centre operations.
* Create bespoke solutions using Dynamics Contact Centre utilising Power Platform and D365 whilst understanding the clients needs.
* Supporting Project Management in the delivery of end-to-end projects as well as overseeing client relationships throughout.
* Develop and implement new ways of working to help improve practices.
* Analyse data and document findings, before making recommendations based on results of research.
Skills & Qualifications
* Required to bring a wealth of operational contact centre experience either in a Partner or End User environment.
* Excellent track record of delivering complex solutions
* Varied experience of contact centre applications such as voice, non-voice channels + workforce management
* Strong leadership skills and the ability to work independently
* Confident communication skills with varying audiences both technical and non-technical as well as internal and external.
Benefits
* Competitive Salary - up to £70,000 dependant on experience.
* Additional annual bonus
* Private healthcare, life assurance + more.
* Excellent progression opportunitiesApply
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