Job details
Country
USA
State / Region / Province
Texas
Work Location
Richardson, TX
Domain
Delivery
Interest Group
Infosys Limited
Skills
Domain|Customer RelationShip Management|Customer Service
Company
ITL USA
Requisition ID
125734BR
Job description
Infosys is looking for a Dynamics CRM Technical Architect in Richardson, TX
Roles and Responsibilities:As a Technical Architect, you will be expert in formulating a D365 CE technical solution based on the customer requirements.Configure the application to meet a client's requirements using the Microsoft Dynamics 365 Customization Tool or SDKYou will be intensely involved in requirements gathering, discovery workshops, analysis of requirements and propose D365 CE solution with product best practicesYou will also require to prepare Solution Architecture Document and Design document in projects/assignments using D365 CE best practicesYou will play an important role in drafting data migration plan/strategy from legacy applications to D365 CE platform.You will guide teams on project processes, deliverables and contribute to the proposal development, internal capability building and marketing support. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.Contribute to identify best-fit architectural solutions for two or more Dynamics modules; develop design of application, provide regular support/guidance to project teams on complex coding, issue resolution and execution. Experience working in Dynamics 365 CE modules – Sales, Customer Service, Marketing, Field Service and Project Service Automation.Skills /Competencies:
Essential :Experience in managing technical roadmaps that have incorporated a range of business applications, including exposure to ERP and CRM solutions.Designing and Developing End to End architecture for Dynamics 365 and Integration Architecture for to a mix of online and on premise Dynamics 365 systems.Establish and evolve architectural standards, reference models, guidelines and principles.Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.Preferred:10+ years of relevant experience on MSCRM. Experience in 2 full-cycle implementations of Online Dynamics 365Knowledge on CDS / CDM and MDM.Strong knowledge of CRM development/customization including workflows, plugins, integrations with other systems through various technologies like Azure integration services (Azure functions, LogicApps, Azure Service Bus).Excellent background on Dynamics 365 with multiple projects, especially in a complex multiple system landscape.Excellent understanding of Dynamics 365 architecture and its interaction with other interfaced systems in a typical enterprise environment.Experience in architecting cloud and on premise solutions including identity, API management, integration, data migration.Experience with software development and configuration management tools and processes (e.g. Visual Studio, Team Foundation Server)Working experience with the following technology is must : SharePoint , Visual Studio, TFS, C#, .Net, JavaScript, Dynamics 365, Azure Integration ServicesExperience in working on Power Platform (PowerApps, Power BI and Power Automate) is an added advantage.Microsoft Dynamics CRM Certifications.TOGAF certification is an added advantage. Additional Skills:Excellent customer interfacing skills.Excellent written and verbal communication skills.Strong attention to detail and outstanding analytical and Problem-solving skills.The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.