D365 Change Management Lead
Robert Half Technology
Description Responsibilities:
• Delivering the change management plan and engagement strategy, including a sponsorship framework
and change network.
• Completing a change impact assessment to assess change impacts for all audiences by gaining a
detailed understanding of key changes for each user group against various personas.
• Managing the day-to-day execution of the change plan you establish in collaboration with the project
manager.
• Awareness, establishing the importance and urgency of the change
• Ensure key change, communication and learning risks/issues are logged as part of the governance
process and manage escalations from respective business units.
• Facilitate business change and readiness workshops as required.
• Develop a detailed engagement and communications plan that will result in a high level of user
adoption.
• Own and execute communications and the cascading of messaging to senior leadership, the Finance
communities, managers and employees.
• Working with the project team and consulting with the training provider to ensure the training delivery
aligns to the overall engagement strategy and support the development of end-user materials and
reference guides to ensure training needs are met with training documentation, communication,
stakeholder feedback and management.
• Communication and engagement: clear and targeted communication strategies
o Inform and build awareness among stakeholders through meetings, Q& A sessions, interactive
platforms eg Teams to address concerns and in person in the office
o Review impact and minimise resistance
• Test: UAT participant briefing, de briefing and feedback. Working with consultants and training provider
on user guides and training needs to support UAT
• Hypercare: focused support provided immediately after the Go Live of the new D365 Finance system
and supporting the business with any changed or new process implementation to ensure a smooth
transition
Qualifications:
• 3-5 years of hands-on change management experience, preferably within a media or consulting
landscape.
• Strong consultative skills including ability to anticipate, analyse and advise on issues.
• Effective leadership and collaboration skills with the ability to engage individuals at all levels of the
organisation.
• Excellent communication skills including verbal and written communication, presentation and
facilitation.
• Strong organisational and analytical skills including systems thinking and problem solving.
• Experience with D365 Financial system.
• Proficient knowledge of the Finance function and processes.
• Adaptability and flexibility in handling multiple planned and unplanned responsibilities, as well as
competing priorities.
• The ability to collaborate well in team environment, manage conflict, support team success, and
contribute to a positive team dynamic.
• Ability to be flexible with working hours to accommodate a global team/ multiple time zones.
• Qualified to degree level - preferred
• A recognised change management professional qualification – Prosci Change Practioner or similar. Requirements MS Dynamics 365 Finance & Operations, Microsoft Dynamics CRM, D365, Change Management, Organizational Change Management, UAT Test, UAT Testing, Cross-functional integration, Cross-Functional Partnerships, Cross-functional integration, Cross-Functional Partnerships, Communication Skills, Communication Strategies, Program Management, Cross Functional Project Management, IT project management, Formal Project Management Technology Doesn't Change the World, People Do.®
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