Job Summary

We are seeking a highly skilled Specialist in Field Services Dynamics 365 Field Services Dynamics 365 for Sales Dynamics 365 Sales Insight and Microsoft CRM. The ideal candidate will work in a hybrid model with day shifts and no travel requirements. This role is crucial for optimizing our cloud services and ensuring seamless integration with our sales and CRM platforms.

Responsibilities

Oversee the implementation and maintenance of Dynamics 365 Field Services to ensure optimal performance. Provide technical expertise in Dynamics 365 for Sales to enhance sales processes and outcomes. Utilize Dynamics 365 Sales Insight to generate actionable insights and improve sales strategies. Manage Microsoft CRM to ensure data integrity and seamless customer relationship management. Collaborate with cross-functional teams to integrate cloud services with existing systems. Develop and implement best practices for cloud service management and optimization. Monitor cloud service performance and troubleshoot issues to ensure minimal downtime. Conduct regular system audits to ensure compliance with industry standards and regulations. Provide training and support to team members on Dynamics 365 and Microsoft CRM functionalities. Create detailed documentation for system configurations processes and troubleshooting procedures. Stay updated with the latest trends and advancements in cloud services and Dynamics 365. Contribute to the development of strategic plans for cloud service enhancements and upgrades. Ensure that all cloud services align with the companys overall goals and objectives.

Qualifications

Possess a strong background in Field Services with hands-on experience in Dynamics 365 Field Services. Demonstrate expertise in Dynamics 365 for Sales and Dynamics 365 Sales Insight. Have extensive experience with Microsoft CRM and its integration with other systems. Exhibit excellent problem-solving skills and the ability to troubleshoot complex issues. Show proficiency in creating and maintaining detailed technical documentation. Display strong communication skills to effectively collaborate with cross-functional teams. Stay current with industry trends and advancements in cloud services and CRM technologies. Be capable of providing training and support to team members on relevant technologies. Have a proactive approach to identifying and implementing process improvements. Demonstrate a commitment to maintaining data integrity and system compliance. Possess the ability to develop and implement strategic plans for system enhancements. Show a strong understanding of best practices in cloud service management and optimization. Exhibit a customer-centric mindset to ensure that cloud services meet user needs.

Certifications Required

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.