BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 29 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. The IRC in Dallas was founded in 1973. As the largest refugee resettlement agency in Dallas, the IRC in Dallas resettles an average of 1,000 refugees into Dallas annually and provides additional services and assistance to another 2,500 refugees and asylees.

SCOPE OF CLIENT VOICES WORK: The IRC Dallas launched the Client Voice Initiative this year and this intern would be helping create processes for this Pilot Program. This initiative will work to strengthen client voices in all aspects of our work and to increase accountability to clients through creating client engagement channels and measuring client satisfaction. The Client Voices Intern will support the Initiative and will work closely with the Client Voice Coordinator to enhance the IRC Dallas's ability to measure and respond to client feedback. This position is an unpaid position and requires a minimum of 10 hours a week, with a preference of 15 hours per week, for at least three months.

RESPONSIBILITIES:
-Data Collection
-Develop MS Form Survey 
-Conduct Survey via phone or in- person 
-Records survey results
-Submits timesheets to HQ MEL Teams
-Co-facilitates data check-in and data review meetings
-Co- Develop action plan based on results and monitors progress
-Analyze & Present Survey Results     
-Prepare Survey results for batch upload
-Upload batch upload file to shared Box folder
-Analyze results in the Survey data dashboards (PBI)
-Co- Plan data review and action planning meeting
-Communicate key findings and recommendations
-Monitor Progress & Evaluate Outcomes
-Develop tracking tools based on survey results
-Co-Develop an Action Plan  
-Evaluate the outcomes of the actions taken based on results