<<EXTERNAL JOB DESCRIPTION>>

Job Profile Summary Description

At SGN, we rely on a meticulous financial system to drive our business forward. The Damage Billing Manager has responsibility to ensure that outstanding debts are collected in a timely and accurate manner using all credit control tools available. When these fail the Damage Billing Lead will implement the debt recovery processes and all key legal procedures using associated in-house and Government systems.

The Damage Billing Manager will also oversee the Damage Billing team to ensure that billing is completed in a timely and accurate manner, to ensure we maximise cost recoveries within deadlines, determine and support the month end procedures and reporting.


Principal Accountabilities

The key responsibilities of the role are:
Effectively lead and motivate team members, providing guidance and support, while adeptly handling escalations and fostering a positive and productive work environment
Consistently achieve cash collection targets
Managing and controlling the billing of the 3rd party damage to our network (excluding major incidents)
Processing major incidents and liaising with depots/BOMS regarding accuracy and completeness when verifying supporting documentation
Negotiating with customers to reach mutually agreed solutions and effectively resolve disputes, preserving positive business relationships
Maximising cash flow through effective collections strategies while upholding the company’s reputation for ethical and respectful customer interactions
Diligently preparing necessary paperwork for potential legal action, ensuring compliance with all applicable laws and regulations
Efficiently managing the issuance of court proceeding through Money Claim Online (MCOL) when necessary, ensuring accurate completion and timely submission of all required documentation
Collaborating with Solicitors and Loss Adjusters as required, providing necessary information and support to facilitate legal proceedings
Engaging with the Sheriff/Bailiffs professionally to achieve a satisfactory resolution