At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Work with Operational Teams to develop on existing means of measuring and demonstrating success of service (including developing NPS or similar activities to gain insights). Work with Operational Teams to support delivery of process improvements which create a more streamlined customer and adviser experience. Collect and develop data, utilise data, root cause analysis and customer feedback to identify trends, and help deliver strategic insight and actionable recommendations to the business. Facilitate production of the Conduct Risk Dashboard, challenging the content and actions on the Conduct Risk Dashboard ensuring we are delivering good customer outcomes, identifying trends, areas for improvement and key actions. Support business tracking actions

DUTIES AND RESPONSIBILITIES:

Monitor and report the following on the timely basis

Monthly OPEX Ex-Var Reports and Forecast

Monthly CAPEX Report 

A&P IO Utilization Report, Variance Analysis and Outlook

Improved Budget Report Formats and Automation

Lead in Maintenance and Improvement of the Group’s Budget Report

Maintain  overall dashboards for all CAPEX, OPEX and A&P: Gather Information and data, Conduct data validation, Create Weekly Dashboards with Insights/Recommendations and Facilitate alignment with Budget Owners 

A&P Utilization and Variance Analysis: 

IO deep-dives spend plan vs actual incurred expenses and alignment with Squad Leads

OPEX Ex-Var Report

Deep-dives on Division Level Opex (comparison vs previous period report and assumptions, surface potential savings, perform updates on spend plan and alignment with working level Budget Owners

Create presentations that provide insightful analysis, identify required action items, and effectively frame decisions to be made.

Understand business challenges, assist proponents in finding solutions 

Ensure that expenses are within approved budgets

Flag CAPEX/OPEX variances and facilitate appropriate handling following company policies 

Facilitate budget reconciliation in cases of discrepancies/variances and drive documentation of root causes

Align the expense/budget reporting with those of internal partners (i.e. Mktg Divisions, FBA, etc) 

Assist in creation of Reports, Dashboards and Trackers

Assess and identify information that needs to be presented in a regular manner

Improve Budget reports formats and automation: Propose and implement improvements on reports in terms of accuracy, timeliness and usefulness

Lead in report enhancements and automation working with external partners within Globe

KPIs:

Timeliness and Accuracy of reports

TOP 3-5 DELIVERABLES:

Monthly OPEX Ex-Var Reports and Forecast

Monthly CAPEX Report 

A&P IO Utilization Report 

Weekly Budget Operations Dashboards for Dept and Division Head

Insights, callouts and recommendations

Improved Budget Report Formats and Automation

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.