**Introduction** **Your role and responsibilities** As a member of Data & AI Upgrade SWAT team, you will assist clients with upgrading their deployment of Cloud Pak for Data by working in partnership with IBM CSM (Client Success Manager) and, where applicable, Expert Labs, IBM Consulting, or other teams. The objective is to ensure a smooth upgrade for clients through high quality of planning and execution. **Required technical and professional expertise** The ideal candidate should have strong technical skills on Cloud Pak for Data which is a Data and AI platform on top of Red Hat OpenShift Container Platform and a passion to work challenging customer projects. Following are the skill requirements: * Linux and Red Hat OpenShift Container Platform. * Expertise on Cloud technologies, such as IBM Cloud, AWS or Azure. * Familiar with Python, JavaScript or other programming languages. * Strong analytical and problem-solving skills. * Good communication and project management skills in customer projects. * Strong learning skills with new technologies and tools. * Fluent level of English. **Preferred technical and professional experience** * Knowledge and experience with IBM Data and AI technologies and products would be preferred. * Experience with install or upgrade of Cloud Pak for Data would be a plus. * Experience with IBM Software Support would be a plus.