JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Dimensions

Financial Delegation

The position has no set financial delegation.The Japan Asset Management designated point of contact (TBC) must approve all financial expenditure.

Key Internal Relationship

The CMG Member:

Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistanceInteracts with CMG to share knowledge and contribute to continual improvement of the teamInteracts and builds a high level of rapport with Japan AM team and CMG Manager for Operations to achieve our vision and strategic goals.Liaises with clients regarding documentation or file clarification, as necessary

Key Accountabilities

EMPLOYING THE BEST PEOPLE

Provide advice and assistance to other CMG Members as requested, and escalate any identified risks to the CMG Manager for Operations or the CMG LeadProvide a higher level of administrative support and assistance to facilitate a smooth data collection, mapping, processing and transformation process to all Japan AM team members as required

PROVIDING SUPERIOR CLIENT SERVICE

Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client serviceAppropriately and correctly uses all internal systems, processes and policiesAll work is completed to required standards ensuring accurate and compliance with any relevant industry and client requirementsAt all times ensures a ‘client first’ attitude is displayed when undertaking the role, including provision of high-quality service to internal and external stakeholdersAnswer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely mannerOngoing monitoring and management of all internal Asset Management templates and systems through the entire workflow lifecycle

DEVELOPMENT AND INNOVATION

Attend all CMG meetings, actively contributing ideas and suggestions for continuous improvements in processes and systemsIdentify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staffMonitor own performance against set KPIs and adjust work processes as required in order to meet KPIs

OTHER

Other duties within safety and competency parameters, as directed by your assigned Manager, from time to timeConduct all activities in accordance with the Company’s Quality management system

Key Performance Indicators

Knowledge

Demonstrated knowledge of office work processes and experience in following theseKnowledge of professional standards and expectations in an office environmentPractical knowledge of customer service standards and experience in a service driven environmentKnowledge of and prior experience in meeting client SLAs and individual and team KPIsGeneral understanding of hotel-specific profit & loss statements and financial reportingGeneral understanding of USALI accounting standards for hospitality industry

Skills

Demonstrated time management skills, with proven ability to deliver results within deadlineDemonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clientsHigh computer literacy skills, including the ability to effectively and accurately use Microsoft Office programs (Excel, PowerPoint, Word, Outlook)

Abilities

Ability to manage own time and workflow effectively to meet/exceed turn around times and deadlinesAbility to deal with challenging KPIs and factors outside own controlAbility to work within a busy ‘open plan’ office environment, and continue to focus on work despite interruptionsAbility to work with attention to detail and high degree of accuracyAbility to respond to urgent requests in a calm and professional mannerAbility to work with Team Leader to improve efficiency of individual and team work processes and approaches

Experience

Minimum 3 years’ experience in a hotel finance, revenue management, accounting or operations role, or similar experience within the hotel/property industry

Key Performance Indicators

Work Productivity

Client-related data actioned within 2 hours of receiptAll related Asset Management files are updated on a regular basis (daily, weekly, monthly) on various systems with current action and delay notifications. Notes to be accurate and contain full and relevant action taken and next steps requiredMonitor internal and external client systems and provide meaningful communication on relevant Asset Management requestsAll daily work received, has been processed with relevant updates

Team Focus

Feedback from your assigned Manager and the wider Risk team is positive.Feedback from AM team, other staff within our department and the greater JLL community is positive.Demonstrate forethought to provide assistance to others during quieter workflow periods.

Quality and Compliance

All data is processed, mapped and uploaded through coordination with the local Asset Management team and global BI team, monitoring of news sources, local council and State Government Websites Search, monitoring of development/project websites, use of JLL Proprietary Program MapIT, monitoring of Cordell Project Database, or if data not obtained call or email project stakeholdersAll workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.

Growth of the company

Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvementsConveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.

Qualifications and Skills

Relevant experience and background in hospitality real estate, revenue management, finance or operationsQualifications in financial analysis, valuation or a hotel property related disciplineAdvanced skills in MS ExcelIntermediate skills in MS PowerPoint and Internet

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.