QUALIFICATIONS:
• Bachelor’s Degree (Engineering/Computer Science preferred but not required); or equivalent experience required.
• 2+ years’ experience in data management area with an analytical competencies demonstrated


TECHNICAL SKILLS:

• Knowledge of Contact Centre KPIs and deliverables

• Knowledge of development languages such as SQL, UNIX, Linux, HPCC, etc.
• Knowledge of various data types and formats including, but not limited to: XML, flat files, delimited, etc.

• 1 Year Experience with any Data modelling platforms (One of Power BI, Tableau, Power Pivot is required)
• Knowledge of data analysis tools and processes, (One of Excel, Power BI, Tableau, SQL, Azure Datalakes)

• Knowledge of Contact Centre KPIs and deliverables
• Proofreading skills to see how data and facts can be linked together to create more meaningful conclusions.
• Ability and desire to learn new processes, tools, and technologies.

• Good research skills.
• Good attention to detail.
• Good oral and written communications skills.


ACCOUNTABILITIES:
• Business support through general data analysis and research.
• Use pre-designed queries to assess data for research purposes.
• General content matter subject matter expert.
• Investigate, track, and report general data issues.
• Under guidance of Data Analytics Lead, successfully complete new data onboarding and/or production data management functions as assigned/required.
• Conducts routine data review and verification and ensures corrections/clarifications are made in a timely manner.
• Utilize various data workflow management and analysis tools.
• Perform complex data problem solving within specific functional area or data type.
• All other duties as assigned

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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