SUMMARY

The Data Analyst I is responsible for the cancellation and reactivations of solutions of RealPage products. The overall process for cancelling a solution starts from receiving cancellation requests through the final deactivation/reactivation of the solution; it will require data analysis, mapping the solutions to understand all impacts, reporting and monitoring at various stages within the process and testing the solution after cancellation to ensure no negative impact to the client.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include but are not limited to the following:

Handles the entire process of cancellation and/or reactivation of RealPage products and services. Oversee the disabling of each solution and analyze the product mix for accuracy. Act as a Subject Matter Expert or Point of Contact for specific product group/s. Engaged in day-to-day communication with internal customers through various channels such as emails, web-based platforms, shared mailbox, etc. Process cancellations within Salesforce closing at least 50 cancellation records per day with product handle time considered. Collaborates with Implementations, Customer Success, and Product Management teams to perform PMC and site level audits for active/inactive products. Backlog Management – involves grooming the backlog regularly in making necessary changes and updates, refine items in collaboration with internal partners and stakeholders. Responsible in preparing and delivering cancellation/reactivation reports to stakeholders as requested. Identify and complete process improvements and/or automation initiatives within and outside our group.

REQUIRED KNOWLEDGE/ SKILLS/ABILITIES

Bachelor’s degree on related field With 1+ year/s experience in using Salesforce; preferably With 1+ year/s experience managing data with Access, Excel, data editors; preferably Excellent verbal and written communication skills Detail-oriented, strong attention to details and with organizational ability Experience with Microsoft Windows operating systems Strong planning and time management skills Ability to work in a collaborative, flexible, team environment and meet aggressive timelines. Follows through on commitments. Self-starter and capable to work independently. Patience and overall courteous behavior when working with internal and external customers. Able to quickly analyze and troubleshoot problem issues. Demonstrated ability to lead, react and respond to challenges calmly, and take initiative. Ability to work after regular business hours as needed to guarantee deliverables are met. Ability to recognize and escalate issues and risks to your leaders. Must be willing to work in a Night Shift Schedule Must be flexible in terms of work arrangements (3 Months Working on site and Hybrid After)