Welcome page Returning Candidate? Log back in! Data Analyst - Quality Engineering Job Locations US-NJ-Piscataway Job ID 2024-4030 Category 7010 - PIS Indirect Labor Ops Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. impact on the environment.  Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for 40 years.

Overview

Responsible for reviewing customer complaints to ensure data integrity. Analyze various data related to departmental performance, generate quality metrics, prepare presentations, and communicate results effectively.  Strive to Assist Quality department in preparation of reports, graphical analysis and other related duties assigned by the supervisor.

Responsibilities Critically review product and process quality complaints to identify key information. Interface with complaint initiators, to obtain pertinent details required for supporting Quality functionsEvaluates complaints for potential safety issues, new product issues, manufacturing issues, misclassification, and provide timely escalations of issues to the Quality departmentAnalyzes and trends complaint data regularly to identify new issues as necessaryMonitor evaluation data of returned goods and ensure complete documentation is followed as per established standard proceduresRefine complaints data into meaningful statistics / information; with summarized analysis to enable management review of product and process performanceFacilitate to prepare and produce analysis and reports as assigned or requested. Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and qualityCheck data for accuracy of complaints by researching historical issues, corrective actions, order details, BOMs, and update complaint and product coding to maintain data accuracyBe conscious of complaints being reviewed and proactively look for trends in data and report to manager accordinglyContribute ideas and suggestions to improve processes and product performance based on observed field failuresEnsure timely management of all complaints, reports, and presentationsExtracts weekly and monthly quality data and maintains department records/files as requiredSupport cross functional teams and stakeholder groups on ad-hoc data analysis, data queries, in support of product and process performancePrepare presentations summarizing major external issues, internal issues, costs of poor quality trends, complaint trends, and distribute reports to various interoffice departments.Communicate needs and requests to other team members as appropriateAdditional duties as assigned  Qualifications A minimum of a Bachelor’s degree in Mathematics, Statistics, Engineering or related fieldA minimum of 1 to 3 years of complaint evaluation and data analysis experience in a Quality roleStrong analytical, critical thinking, organizational, and time management skillsHighly disciplined and motivated self-starterAbility to review extensive complaint information, trend, analyze, and report data using databases and/or Excel with attention to detail and accuracyAbility to write and communicate effectively, including generating and presenting well-written reports and presentations is requiredAbility to effectively prioritize and manage multiple responsibilities is requiredAbility to interact professionally with all organizational levelsProficiency in Microsoft Word, PowerPoint, and Excel required, Access a plusExperience with Minitab preferredPossesses good verbal, written, and listening communication skills Experience in an admin / support services roles, with experience in data analysis is desiredExcellent follow up skills requiredGood command over written and spoken English, Spanish a plus

 

BenefitsCompetitive salaryMedical Benefits (Medical, Dental, Vision)HSA, Medical FSA, Limited FSA, Dependent Care FSA, Commuter BenefitsMedical DiscountsAncillary BenefitsAccident, Critical Illness, Hospital InsuranceBasic Life and AD&D, Voluntary, Spouse, and Child Life InsuranceHealth AdvocatesEAP, Complementary Life and Short-Term DisabilityPet InsuranceEmployee Discount Programs401k with Employer matching (Pre-Tax and Roth)100% VestedPaid time off (including 15 PTO days and ~10 holidays)Maternity PTO

 

 

 

Humanscale is an Equal Opportunity Employer.

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