Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The GBS Digital Enablement Data Analytics Manager will play a pivotal leadership role in driving performance analysis, analytics, dashboards, and reporting throughout GBS Shared Services globally. The individual will lead a team responsible for the development and management of analytics, dashboards, performance metrics, and reporting needs across various teams globally and different workstreams including OTC, RTR, PTP, Customer Care, and others.

Key Responsibilities:

Lead a team in performing data mining, cleansing, manipulation, dashboard building, and analytics.Drive the design of data analytics solutions, robust business reporting, visualization, and impact analyses.Partner with operational leaders to identify data challenges and take actions that will deliver the highest impact.Partner with Productivity & Performance Managers (SMEs) and Global Process Owners (GPOs) across workstreams to understand customers' analytics needs.Evaluate and prioritize requests considering project reach, impact, confidence and strategic nature.Build and deliver standards on defining, crafting, and documenting reference business intellgience architecture.

Required Education/Experience:

Minimum 7 years of experience in Business Intelligence (BI), preferably in the fields of finance and accounting, including 3-5 years in shared services or consulting positions.Bachelor’s degree or certifications, in Computer Science, Information Science, Finance, or related work experience.Fluent in English written and spoken.Experience in leading and running a distributed team.Proficiency in data analysis tools such as SQL, ETL concepts, and BI tools like Power BI, Alteryx, Databricks etc.Solid grasp of complex databases, data warehousing, and SQL.Experience in a Performance Management role is helpful.Understanding cloud platforms (e.g., AWS, Azure, GCP) is a plus.

Required Skills:

Effective communication skills to engage with internal and external leadership.Shown adaptability in dynamic and challenging environments.Collaborative mentality, working effectively with colleagues and partners.Proven relationship builder, able to operate within a multitude of formal and informal networks while handling the competing interests of multifaceted stakeholders.Champions efficiency improvements through Practical Process Improvement (PPI) and has a commitment to continuous learning.Superb attention to detail required.