At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are looking to hire an energetic and innovative individual to join the Global Monitoring Team. The Data Center Analyst is responsible for proactive monitoring, along with managing and escalating incidents. He/she will be responsible for initial troubleshooting and resolution of incidents, as applicable. He/she will interface with network/systems/application engineers and vendors to resolve issues. He/she will also interact with customers to resolve connectivity issues.

The Data Center Analyst needs to have good troubleshooting skills and a good understanding of systems and networks. Along with his/her technical skills, diligence and attention to details are also key. He/she must have the ability to multi-task and prioritize work accordingly. He/she must be eager and quick to learn and is a good communicator. Lastly, he/she must have a good sense of customer service.

The infrastructure itself represents a motivating challenge: Windows platforms spread across more than 500 physical servers hosting 1,500 VM’s located in 4 data centers worldwide. The system infrastructure consists of multiple server platforms and NAS storage.

Responsibilities

Proactive monitoring of applications, networks, and systems with a sense of urgency when issues arise 

Analyze and troubleshoot application events and escalate incidents accordingly

Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly 

Analyze and troubleshoot system-related events and escalate incidents accordingly 

Monitor security events and properly identify them for mitigation or silencing as false positive 

Communicate with level 2 engineers as well as vendors to prevent/resolve an issue

Own and manage Global Monitoring incidents from creation to resolution with thorough documentation

Tests/maintenance with vendors and client 

Participate in a 24x7 schedule 

Participate in the continuous improvement process for refining the architecture, performance, and scalability to improve the quality and uptime of the environment

Develop and enhance system policies, procedures, and controls

Ensure adherence to Information Security guidelines

Collaborate with international clients and global internal teams 

Your Profile

Good academic background with a degree or equivalent qualification in information technology, computing or relevant courses

A minimum of 2 years experience in a technical support or similar role. Fresh graduates are welcome to apply!

Experience working directly with customers and vendors

Experience supporting WAN/MAN/LAN networks

Experience with RHEL Linux

Experience with Cloud Computing (AWS)

Exceptional technical and non-technical communication skills (written and verbal)

Strong troubleshooting and analytical skills and able to collate and interpret data from various sources

Ability to assess and prioritize faults and respond or escalate accordingly

Can work in a fast paced, high pressure and dynamic environment and adjust to priority

Capable of multitasking and good time management

Strong follow-through and initiative to stay with issues until they are resolved

Follow established guidelines, policies and procedures

Ability to work on own initiative and without supervision

Commitment to quality and ability to work well in a team environment

Willing to learn and develop new skills

#LI-KA2

#LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.