Description How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Cluster Operations Leaders help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! Key job responsibilities - Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams - Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost - Planning and executing the Infrastructure Operations component of new datacenter and Colocation (Colo) expansions - Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance and change management - Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s - Safety, security, and availability incident response, incident management and incident resolution - Continuous improvement of operational processes, procedures, methods and tools A day in the life The Cluster Leader is responsible for one or more Amazon Data Center Clusters and /Colocation Operations within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The ideal candidate for this role will understand data center IT infrastructure, data center facilities infrastructure and understand how the two coexist. If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for! Data Center operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data Center critical environments. The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their day to day operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed. The Cluster Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor's or Master’s degree in engineering, computer science or a related field, or relevant industry experience - 10+ years of relevant management experience in data center operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar. - Demonstrated track record in delivering complex projects - Proven ability to hire, develop and manage high-performing technical teams - Prior ownership of the operation of a mission-critical team and/or product - Ability to operate independently as a manager of a geographically distributed management team - Excellent written and verbal communications skills - Excellent analytical, quantitative, and presentation skills Preferred Qualifications - Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma - Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment. - Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.