About the role
As a Data Center Field Technician, you will assist in providing transformative technology solutions for the most visionary companies in the world. Along with deploying, upgrading, and troubleshooting single and multi-vendor technology solutions, you will have the opportunity to work within an industry-leading team to understand our clients’ needs and craft sustainable roadmaps to achieve their goals. This role has a data center focus.
This role sits mostly in Franklin Park, IL with some travel.
What you’ll be doing
Providing deployment services and upgrades for single- or multi-vendor solutions. To meet business and customer requirements, performing a complex range of technical work activities either remotely or at the customer's site. Coordinating small teams delivering basic work packages in line with company process to meet business and customer requirements. Documenting and reporting on work completed to ensure compliance with company and customer procedures. Contributing to the development of technical procedures and standards to meet business and customer requirements. Evaluating and escalating issues in line with company processes to ensure customer demands are met. Providing customer service to internal and external customers to ensure consistent experience.
What you have
3-5+ years of professional experience in large enterprise data center environments. Extreme attention to detail. Experience with Dell Servers. Understanding of Dell iDRAC and how to use it. Previous data center experience and love working with core hardware. Solid hardware troubleshooting skills Error code reading and troubleshooting cable issues, connections issues, failed components. Experience tearing down a complete server to bare motherboard and completely re-installing and reconnecting. The willingness to be extremely flexible with work hours and travel. The ability to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 80 pounds. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. The candidate must understand that the team is very dynamic in terms of communication between team members, which happens over texts, emails, and cell phones. Ability to troubleshoot multi-vendor issues. Legal authorization to work in the United States.
Bonus points
CompTIA hardware certifications. Dell Tech certifications (PowerEdge). Experience with CoolIT liquid cooled manifolds.
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us