Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities You will be a proven manager with experience managing teams of high performers. You will have the ability to refine and develop processes to optimize operational excellence in every area of your role. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited (“ADSIPL”). You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors. You will also have a passion for technology along with a desire to be the best at your job every day! About The Role: We encounter interesting, challenging & complex problems every day, being a technical manager in ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role. What are we looking for in a successful AWS Returner Data Centre Manager (DCM) candidate along with the technical knowledge and experience. People Management. As a successful candidate you will have managed a team of at least 5 individuals, over a period of at least 3 years. You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team. Experience managing both high & low performing employees will be of advantage along with conflict management. Incident Management. You will have a lot of experience dealing with high severity situations, show a clear understanding of the wider blast implications of any issue/outage and potential consequences of differing outcome scenarios. You will also have experience in Change Management & Fault Management. Vendor Management. An Amazon, the DCM has to deal with vendors, contractors & security companies. You will be able to prove you have experience dealing with external vendors and be able to display incidents of both problem & conflict management when dealing with same. Process Improvement. You will be able to demonstrate an ability of taking both a good working process & a bad process and improving. You will have experience in processes mapping, implementing remediation steps and how this affected the overall business you were working in. Experience in Kaizen/Lean/Six Sigma is preferable Health & Safety. Health & Safety should be at the forefront of every DCMs mind. Managers should be able to positively influence the Safety culture of the Data Centre organization. A day in the life Your day job at ADSIPL will include (but not limited to): - Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring highest levels of performance. - Maintaining existing co-located and in-house Data Centres - Helping build and bring online new Data Centres - Constantly improving all our processes and procedures. We believe there is nothing we cannot improve - Assisting & managing relationships with external vendors & contractors - Liaising with internal teams & management groups - Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centres - Creating and maintaining metrics on all aspects of our Data Centres and utilising those metrics to drive positive changes - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. About the team About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - An engineering degree or equivalent with 7+ years of relevant engineering experience in managing DC, IT Operations or similar roles with excellent written and verbal communications skills - 5+ years building & managing strong, successful technical teams in a similar culture with ITIL Management Experience - Proven track record of successfully delivering complex projects and ability to consistently deliver results despite competing priorities and distractions - Prior ownership of the operation of a mission-critical team and/or product - Security and Health & Safety awareness Preferred Qualifications - Technical depth to pass at least one of our Network Engineer, Systems Engineer or Developer Support Engineer skill set - Project Management Experience - Extensive OE and or Agile experience - Capacity planning and budgetary experience. - Experience in Kaizen/Lean/SixSigma is preferable - Change Management & Fault Management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.