Data Center Manager - Assistant Site Supervisor Job ID 196880 Posted 30-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Engineering/Maintenance, Facilities Management Location(s) Fort Worth - Texas - United States of America **PURPOSE OF THE JOB** **This role** **provides leadership** **and** **management** **of** **the on-site tech team at the** **Datacenter** **,** **managing and planning day to day activities** **, a** **uditing and** **monitoring** **the** **Fusion** **team’s effectiveness against SLAs and KPIs,** **and** **improving service delivery to ensure expectations are met or exceeded** **.** **To** **be successful in the role,** **the** **potential** **candidate will possess** **strong leadership skills,** **excellent communicatio** **n and organization** **, prior managerial** **and maintenance scheduling** **experience** **,** **as well as** **superior** **client service.** **Datacenter** **or critical environment** **experience is a** **n advantage** **.** **T** **he** **Assistant** **Site** **Lead** **is expected to** **fully** **understand the contract scope** **,** **client procedures,** **processes** **and systems** **, and** **operate** **them to the require** **d standards** **.** **MAIN DUTIES AND RESPONSIBILITIES** + **Client relationships** **and communication – deliver best in class client satisfaction,** **possess** **ing** **deep listening** **skills** **to understand expectations** **,** **and** **attend** **regular** **meetings** **with client representatives** **to keep them informed** **.** **Excellent verbal and written** **skills are essential** **to deliver** **effective business communication** **and reporting** **.** + **Overall r** **esponsibility for the maintenance program** **and** **scheduling** **of the team to perform PMs, CMs** **,** **work orders,** **rack** **s** **set** **/** **level** **/** **contain** **/move/decom** **, rounds and readings** **, and** **ensure** **completion within the agreed SLA** **timeframe** **and** **to the desired high standard** **.** **Perform periodic** **quality** **audits of work** **performed** **.** + **Establish a safety-minded workplace, ensuring strict adherence to both Meta and CBRE QHSE standards** **.** **Preparation** **and** **/or** **comprehensive** **review** **of MOPs and JHAs** **, and** **assure that t** **eams are following for all tasks,** **wearing the** **appropriate PPE** **and** **pursuing** **safe working practices at all times** **.** + **Provide leadership,** **coaching,** **motivation** **and direct support for Fusion team members, fostering a culture of learning, growth and development and guide them to reach their future potential** **.** **Manage performance, ensuring regular and meaningful reviews with direct reports and other team members** **.** **Recruit competent, skilled Fusion team members to fulfil the contract requirements** **.** + **Growth** **– explore opportunities for the strategic development of the account** **while delivering increased revenue and profit** **.** **Seek** **out potential project** **s and services** **that can be implemented** **.** + **Compilation and preparation of monthly reporting requirements** **.** + **Continuous improvement** **mindset** **– develop and share best practices and innovative ideas for** **implementation either at site or across the fleet** **.** **Encourage an innovative mindset** **.** + **Problem solving** **abilities** **, managing any unforeseen circumstances that may occur** **and escalation of situation to Meta and/or CBRE management where necessary** **.** + **Ability to work under pressure** **,** **with changing demands and priorities** **.** **High degree of self-motivation and systematic approach** **.** **SUPERVISORY RESPONSIBILITIES** **Provides formal supervision to individual employees within** **single** **functional or operational area. Recommends staff recruitment,** **selection** **, promotion, advancement, corrective** **action** **and termination. Plans and** **monitors** **appropriate staffing** **levels and** **utilization** **of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.** **QUALIFICATIONS** **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability** **required** **. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.** **EDUCATION and EXPERIENCE** **High school diploma or general education degree (GED)** **required** **. Minimum of four years of related experience and/or training.** **Associates degree or** **Bachelors** **degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.** **CERTIFICATES and/or LICENSES** **CDCMP or FM** **certification preferred.** **Driver's** **license may be** **required** **.** **COMMUNICATION SKILLS** **Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient,** **timely** **,** **reliable** **and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.** **FINANCIAL KNOWLEDGE** **Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.** **REASONING ABILITY** **Ability to** **comprehend** **, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.** **OTHER SKILLS and/or ABILITIES** **Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system** **.** **Working knowledge of architectural,** **electrical** **and mechanical systems. Working knowledge of leases,** **contracts** **and related documents.** **SCOPE OF RESPONSIBILITY** **Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.** **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)