Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Data Center Operations Team manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center. Oversees systems performance, the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable, and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations and control requirements. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.

What you get to do in this role:

Work as a valued member of a diverse multi-talented global team committed to both operational excellence and self-improvement.As a Data Center Operations Analyst, you will be responsible for global infrastructure design, standards, operations and architecture.Use your experience in data center operations to implement, communicate, execute, and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.Take part in documentation and maintain a catalog of standards and best practices for data center operations.Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications

To be successful in this role you have:

2 year’s experience in data center operations, with year-on-year responsibility growth and a passion for progression.Perform hardware break-fix tasks within production environments.General understanding of data center facilities and infrastructure, including power, structured cabling, rack placement and security compliance.Experience of deploying pre-integrated racks, servers and network appliances including, installation, patching, cable management and asset labelling.Process oriented and experienced in process development

Good to have:

Strong analytical skills with the ability to multi-task several issues.The flexibility to travel domestically and internationally from time to time.General documentation skills with particular emphasis on technical processes, standards and knowledge sharing.General understanding of networking/server architecture and hardware.Experience with vendor management in a data center environment.Knowledge and experience in ITIL process methodologies would be beneficial.Ability to work independently in a variety of situations.Excellent communication skills, customer focus, problem solving abilities, positive mindset.

Although data center experience is key, the successful candidate will be self-motivated and positive with a passion for developing new skills.

What you can expect from us: 

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey! 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list: 

Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most. 

Good working culture to support the balance you need in both work and life. 

Parental leave programs. 

Childcare and caregiving benefits. 

A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program. 

A global, cross-functional mentoring program. 

We also have team building activities, various employee belonging groups, volunteering, and community outreach programs. 

 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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