Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
Experience with data center M&E equipment
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Experience working in a “mission critical operations” environment
The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately
The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
Ability to speak confidently and to communicate clearly in a virtual environment
Strong adherence to processes and be a Process Champion
Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing, direct customer support and service.
Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
Highly service-oriented, reliable, responsible, self-motivated
Good English command 
Required Data Center experience:
Basic knowledge of data center design, including electrical and cooling plant & operation thereof
Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
Rack, stack equipment including commissioning of new racks
Strong structured cabling skills on fibre & copper (e.g. looming, term & test)
Required systems & hardware expertise:
Systems administration (Linux and/or Windows Servers)
Hardware repair, diagnosis & break  / fix
Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
Base Operating System Installs and configuration
Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

 

Career Level - IC3