About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ Position Summary:The Data Collector conducts on-board ride checks to collect accurate ridership data which is utilized to continuously improve customer service. This is not an in-office position. Greater than 90% of work is accomplished by riding in-service bus routes. Essential Job Functions:Conducts on-board ride checks of passengers boardingAlighting buses by location and time to provide Statisticians with data to compile into reports to enhance customer serviceConducts stationary checks of bus ridership and schedule adherence at maximum load points of routes, branch points and other special pointsEvaluates bus stop/shelter usage when neededDistributes survey questionnaires when neededPerforms weekly on-board riding checks to determine fare payment methods or other necessary planning information per the City of Phoenix to achieve matching funds as required by the FTAWorks varied hours, days, and shifts, which may change on a frequent basisOther related duties as assigned Education Required:High school diploma or equivalent requiredSkills & Knowledge Required:Experience in research Customer service experienceKnowledge of the Metropolitan Phoenix area Basic math skillsExcellent communication and interpersonal skills essential Pre-Employment Requirements:Must submit to drug testing and background checkPhysical Requirements:Must be able to work flexible work schedules as neededMust be able to sit for long periods of time on a consistent basis under extreme weather conditionsGreater than 90% of work is accomplished by riding in-service bus routes.  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. California applicants: Please Click Here for CA Employee Privacy Policy.