You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Dispute Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.   Job responsibilities Lead the development and management of the dispute resolution product strategy within the payment space Collaborate with cross-functional teams to identify and implement process improvements that enhance efficiency and effectiveness in dispute management Analyze data to identify trends, insights, and opportunities for process optimization and cost reduction Prepare and deliver compelling leadership decks and presentations to communicate product vision, strategy, and performance Develop and implement innovative solutions to reduce network costs and increase revenue, focusing on process strengthening and automation Act as the primary point of contact for all dispute-related product inquiries and issues, ensuring timely and effective resolution Monitor industry trends and best practices to ensure the dispute management process remains competitive and aligned with business objectives Required qualifications, capabilities, and skills 5+ years of experience in product management  Strong proficiency in data analysis, with the ability to interpret complex data sets and derive actionable insights Advanced skills in PowerPoint and Excel, with experience in preparing and presenting leadership decks Proven track record of developing innovative ideas to reduce costs and increase revenue through process improvements and automation Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Strong problem-solving skills and a proactive approach to identifying and addressing challenges Ability to work independently and manage multiple priorities in a fast-paced environment Preferred qualifications, capabilities, and skills Bachelor’s degree in Business, Computer Science, or a related field 2 years of experience in the Dispute Management within the payment industry