The variety, breadth, and depth of data Cirium curates is key to providing the rich analysis and insight for the industry and our clients a like and takes a combination of process, subject matter expertise and technical skill to maintain and scale. Creating free-flowing data allowing high value analytics and innovation with quick and easy delivery to our clients.

Cirium is looking for a Data Supply Management specialist to join our existing data Supply Management team. The successful candidate will be working across two foundational data domains in support of providing EMEA coverage to ensure the most current, complete, and accurate data possible across Cirium’s foundational datasets Flights and Schedules. The focus of this role will be centred around Data Supply Management, however additional training will be provided around Airline Waiver Data Entry to support our current global coverage and processing for Waivers as a Dataset as/when there are additional business requirements.

Supply Management is foundational to our data acquisition, allowing Cirium to maintain consistent, current and accurate data across multiple datasets. Rectifying any issues as soon as they occur and escalating to senior stakeholders as required. Using our in-house CRM system to manage EMEA supply against delivery schedules will ensure our data remains as accurate as possible. Managing supply received, ongoing engagement with contacts and making the relevant updates so all users up and down our supply chain have the most up to date data. A successful candidate will stay abreast with current industry trends and aviation news outlet updates as they relate to data providers within the EMEA region. This role requires collaboration between our Schedules Processing team and Flights Data Acquisition engineering squads for the onboarding and technical integration of Cirium’s flights and schedules data providers into Cirium’s databases.

Airline Waivers are designed to help pro-active re-booking, re-accommodating, and refunding of passengers during widespread travel disruption. The currency and accuracy of Waivers to our clients is essential to benefit their client’s user experience. The role requires sourcing data directly from Airlines, interpreting indirect data supply, proactively sourcing new data and interpreting the language used. As the data is transactional, it requires an attention to detail, context and the validity of waivers against our use cases, while managing the data in our in-house content management systems with little latency.

Training and support will be provided to the successful candidate with a focus on Supply Management role as primary area of responsibility. The successful candidate will also be provided with access to the necessary processes and tools for Airline Waiver data processing as secondary role to support the existing Waivers team, to scale up or down as needs shift or are required by the business.

Responsibilities:

Supply Management (Flights and Schedules):

Oversee Airline data supply across EMEA regions for flights and schedules data providersManaging existing supply and ensuring deliveries are received against normal expectanciesAlert delinquent suppliers within agreed internal SLA’sOnboard new data supply from Partnerships team directly from Airline Suppliers for Flights and Schedules within the EMEA regionsAssist data supplier in data format change and/or transmission requestsManage and record supply activity proactively and accurately using in-house Supply CRMAssist/Create metrics and reporting on activity using internal CRM & toolsKeep up to date on latest industry news relevant to your assigned EMEA regions and wider industryAssist airline suppliers with IATA application processEnsure high accuracy, currency and consistency across datasetsEscalating issues to Partnerships and Senior leaders as requiredTroubleshooting data filing issues with suppliers (both in email and via MS teams calls) to seek resolutionTriage and remediate all Data quality or processing issues across flights and schedules datasets in line with internal SLA'sImplement data improvements as directed and identify workflow, tool, and reporting improvements as experience growsAddress any Customer Support requests as they relate to flights or schedules needs or questions for EMEA regions

Airline Waivers Data Entry:

Monitoring Waivers data supply to maintain currency and coverageProcessing waivers within agreed internal SLA’sIdentifying new Waivers issued, new suppliers or new Airlines issuing WaiversWorking closely with Product Managers on focus areas and remediation activitiesAddress any Customer Support requests as they relate to Waivers Entry needs or questions

Qualifications/Skills

Soft/Analytical:Strong analytical, quantitative, and deductive reasoning skillsStrong sense of ownership of tasks and capable of making independent data-driven decision with autonomyStrong organizational skills with the ability to manage multiple priorities within tight deadlinesDetail oriented and a strong problem solverExceptional interpersonal skills, engaging others, building relationshipsIdeally, some prior experience with supplier interaction, customers, sales, or vendorsExcellent communication skills, both digitally and verballyComfortable speaking externally to data suppliers daily via email or over MS teams callsExcellent English with knowledge of language(s) preferred but not requiredAbility to work independently as well as in a teamFollower of best practice and governance and adherence of self to all relevant policies and procedures

Technical:Strong MS Office and Excel skills and Outlook preferred Proficient working knowledge of Jira-based workflowsExperience in setting up and attending local/global MS teams callsExperience in database navigation, with technical management as a plusKnowledge of coding languages such as SQL, Python, R or experience with scraping technologies or manual process a plusKnowledge or working experience with data visualization such as PowerBI or Tableau is a plusPrevious CRM usePrior working experience with Development/Engineering teams

Prior Experience/Background:

Must have at least 2-3 years’ of working experience in the similar capacity, a background in data collection/analytics, market analysis, market surveys, and the like advantageousPrevious experience in vendor, supplier, client management, sales or marketing is a plusPrior experience in aviation is a plus

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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